Check-in time is from 15:00 until 20:00.
Arrivals before 15:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.
Yes, you are welcome to leave your luggage with us until the rooms is ready. Meanwhile, we will do our best to prepare your rooms sooner and offer you an earlier check-in.
Generally, it is not possible to check-in after 20:00. Exceptionally, we might be able to arrange a later check-in but it is subject to availability and enough advance notice (at least 24 hours). Please contact us before making a reservation to inquire whether it is possible to retrieve the keys after 20:00. All requests must be confirmed by us.
Check-out time is until 11:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at reception and retrieve it at a later time.
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.
The general occupancy is 1-2 persons per room. Extra beds for a third or fourth occupant are allowed only in the Double Room (surcharge applies), The Economy Double Room and Studio Apartments have no available extra space. Reservations of extra beds must be arranged before arrival and are only final when confirmed by our guesthouse.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 45,00 EUR/night for using an extra bed.
Children from 3 years old to 11 years old can stay for 25,00 EUR per child per night in existing bedding. Children 12 years old and over stay for 45,00 EUR per child per night in existing bedding.
Visit www.galeriariver.com and insert your desired dates of arrival and departure, and the number of rooms (the number of adults and children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.
Please contact us immediately in order to check if your reservation was processed correctly. You can contact us by calling our Front Desk at +386 40 462 099 or sending us an e-mail at email@example.com.
Reservations can be confirmed by entering your credit card details for a pre-authorisation or by paying an advance as a guarantee of arrival.
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
In case any issues arise during the reservation process, please call our Front Desk at +386 40 462 099 or send us an e-mail at firstname.lastname@example.org.
It is very likely that our system is not able to process your credit card due 3DSV or 3DSV2 security protocols. Please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation anytime before the arrival date. Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. If you have chosen one of our non-refundable or pay-in-advance offers, your credit card will be charged for the entire amount when making the reservation.
Please check once again if all the data from your credit card have been correctly entered, and check the type of credit card. We accept only MasterCard, Visa and American Express. If all the data is correct, please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
If you don’t have a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival. You can request a pro forma invoice by sending us an e-mail to email@example.com.
Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process.
The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.
You can change or cancel your reservation by sending an e-mail to firstname.lastname@example.org.
Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.
During the reservation process you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.
Because Galeria River is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.
The nearest secured parking space is just 250 m away from Galeria River – NUK II. It is located on Emonska street by the Square Of The French Revolution, close to the National and University Library. Parking costs 1,20 EUR/hour (day tariff from 7h to 22h) and 1,80 EUR/night (night tariff from 22h to 7h).
Parking is also possible on the streets of Ljubljana. Grudnovo nabrežje is approximately 400m away from Galeria River, by the banks of the Ljubljanica river. It costs 0,50 EUR/hour/max 6 hours (day tariff from 7h to 19h) and, it is free on Saturdays and Sundays. If you will be parking on the streets, please do so only on white marked parking spots and not on the blue or yellow ones. Furthermore, please note that street parking does not allow full payment in advance, but has to be renewed every day.
There are no free parking options anywhere in the area.
NUK II is public so no advance reservations are needed or even possible.
You can stop shortly (max. 5-10 minutes) at the beginning of Breg promenade, 30 m from our building and entrance, to leave the luggage.
We do not offer pick-up service from the station but you can call a taxi or we can call one for you. Please be careful not to take one of the taxis waiting in front of the station, as they tend to overcharge.
We offer only intercity transfers. If you require a transfer from the bus/train station, you can call a taxi or we can call one for you.
Yes, we offer aiport transfers in collaboration iwth our partner Welcome Pickups. If you require a transfer from or to Ljubljana Airport, you can book it directly by clicking on this link.
As Galeria River’s reception hours are limited, please verify your scheduled arrival time and our policies regarding eventual late check-ins before booking a transfer.
The general price is 47 EUR per way. However, the price may increase if you travel with more than 3 pieces of luggage.
For an exact estimate, we suggest that you go directly to our booking page, where you can insert the date and hour of the transfer, and the number of passengers and luggage pieces.
We do not have a storage room for bicycles but they can be safely stored in the building’s hallway on the groudfloor. There you can lock your bicycles to stands.
It is neither possible (due to space limitations) nor allowed to store bicycles in our guestrooms.
Of all room types only our Double Room with River View offers a view of the river and castle.
After selecting the dates at www.galeriariver.com, you will find a detailed description of what is included in the price of the selected room. A detailed description is also included in the reservation confirmation e-mail that you receive after completing your reservation.
Visit our page Special Offers where you will find all of our exclusive deals.
We do not serve breakfast at our guesthouse but the staff will be happy to give you great recommendations for breakfast options nearby.
Breakfast is not included as we do not offer it at our guesthouse.