A friendly and safe experience

Guesthouse Policies

These Guesthouse Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Guesthouse Policies, terms and conditions, and procedures.

GENERAL POLICIES

 

FRONT DESK HOURS

 

Please be aware that the Front Desk is typically open from 9:00 to 20:00, but we reserve the right to adjust the operating hours as needed. During the summer months (May – September), we may extend our hours until 22:00. On occasion, we may close the Front Desk before 20:00.

 

 

ARRIVAL AND DEPARTURE

 

CHECK-IN REQUIREMENTS

 

When you arrive at our guesthouse, we kindly request that you provide valid government-issued photo identification (Identity Card / Passport / Driver’s License) for each person staying overnight. This includes minors as well.

 

Please note that we cannot register you and give you the keys unless valid photo identification is provided for every individual staying overnight.

 

CHECK-IN

 

Check-in time is between 15:00 and 20:00. If you don’t check in by 20:00 when the Front Desk closes, your reservation will be considered a no-show and charged accordingly.

 

  • EARLY ARRIVALS

    Arrivals before 15:00 are always subject to availability and require prior confirmation. However, we will make every effort to accommodate your request. Please remember to contact us before your arrival date to ensure a seamless check-in process.

 

  • LATE ARRIVALS

    It is possible, in rare cases, to arrange a late check-in. However, this needs to be confirmed by the Front Desk before you arrive. Please contact us before making a reservation to find out if it’s possible to pick up the keys after 20:00.

 

CHECK-OUT

 

Check-out time is until 11:00. However, if you require a later check-out, kindly inform us before your arrival or during your stay, and we will do our best to fulfil your request, although we cannot guarantee it. Late check-outs are subject to availability and may be chargeable.

 

If a later check-out is not possible, you are welcome to leave your luggage at the Front Desk and collect it at a later time.

 

 

SPECIAL REQUESTS

 

We will make every effort to honour special requests such as a specific floor or room number, adjacent rooms, roll-away beds, etc. upon your arrival. However, the availability of these items cannot be guaranteed in advance.

 

 

LUGGAGE STORAGE

 

We offer complimentary luggage storage for guests who arrive before their room is ready or those who have checked out but need to store their luggage until later in the day. To ensure that your luggage is stored safely, we kindly request that you arrange the storage with our staff during check-in or the day before your scheduled check-out. Please note that the Front Desk has limited hours, so it’s important to plan accordingly.

 

 

LOST AND FOUND

 

We are not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, will be collected and kept in a secure location for collection by the owner for up to sixty (60) days. Perishable items, underwear, and miscellaneous toiletries will be discarded.

 

RETURN: We would gladly return your lost item(s) to you. To return your lost item(s), we will ship it to you once the postage fee has been paid. A separate receipt will be mailed to you. Galeria River is not responsible for any item lost or misdirected during shipment.

 

 

SECURITY

 

Each room is equipped with a safe deposit box that can fit a laptop, and instructions are provided for guests to use it if needed. While the staff and management take responsible measures to ensure the safety and security of guests and their belongings, it is ultimately the guests’ responsibility to ensure their safety and to take care of their possessions.

 

 

PARKING FACILITIES

 

Because Galeria River is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.

 

The nearest secured parking space is just 250 m away from Galeria River – NUK II. It is located on Emonska Street by the Square Of The French Revolution, close to the National and University Library. Parking costs 1,20 EUR/hour (day tariff from 7h to 22h) and 2,00 EUR/night (night tariff from 22h to 7h).

 

Parking is also possible on the streets of Ljubljana. Grudnovo nabrežje is approximately 400m away from Galeria River, by the banks of the Ljubljanica River. It costs 0,50 EUR/hour/max 6 hours (day tariff from 7h to 19h) and, it is free on Saturdays and Sundays. If you will be parking on the streets, please do so only on white marked parking spots and not on the blue or yellow ones. Furthermore, please note that street parking does not allow full payment in advance, but must be renewed each day.

 

 

PETS

 

We are delighted to welcome you and your furry friend to our pet-friendly accommodation. Please note that we charge an additional fee of 10,00 EUR per pet per night, which covers the extra cleaning and effort required to prepare the room for the next guest. This is especially important as some guests may suffer from allergies. If you intend to bring a pet other than a dog or a cat, kindly send us an inquiry.

 

Please take note of the following guidelines regarding pets in our guestrooms:

 

  • Guests are fully responsible for any property damages caused by their pets.
  • To avoid disturbing other guests, please ensure that your pets are quiet and well-behaved. Any excessive barking or meowing should be curtailed.
  • For the safety of our staff, please do not leave your pets alone and unguarded in the room. Our service staff may need to enter the room.
  • To ensure the comfort and safety of your pets during room servicing, please contact the Front Desk to arrange a suitable time for housekeeping.

 

 

QUIET HOURS

 

Our rooms are situated in a building that houses other privately owned units. As such, we kindly request that you observe quiet hours between 22:00 and 8:00.

 

To maintain a peaceful environment, please keep the volume of your television, voices, or other devices at a respectful low level at all times. Please open and close doors quietly. To ensure the safety and comfort of our guests and neighbours, we do not allow gatherings in the hallway, running on the staircase, parties, loud disturbances, or any other noise that may cause a nuisance. If there is a disturbance, we will give one polite warning to reduce the noise.

 

If our request is not followed, we might have to ask you to vacate the premises without a refund.

 

 

ROOM POLICIES

 

ROOM OCCUPANCY

 

For the safety of all guests, please note that the general occupancy of each of our rooms is 1-2 persons per room. A maximum of 4 guests is permitted to stay in a Double Room with the addition of extra beds. A maximum of 2 guests are permitted to stay in all other room categories. We reserve the right to vacate from our premises non-registered guest(s) and/or any additional guest(s) exceeding the maximum occupancy allowed for that room type.

 

 

CHILDREN

 

All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 11 years old pay an additional 15,00 EUR/child/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult in a room is charged 25,00 EUR/night when using the existing bedding or an extra bed.

 

Occupancy and extra bed rates might deviate from our standard basic prices during certain times of the year or particular events. During such times all children from 3 to 11 years old might pay up to an additional 20,00 EUR/child/night when using the existing bedding or an extra bed. An adult in a room might pay up to 40,00 EUR/night when using the existing bedding or an extra bed.

 

 

EXTRA BEDS AND TWIN ROOMS

 

The maximum capacity of extra beds in a Double Room is 2. The maximum capacity of baby cribs in a room is 1. Any extra bed or baby crib is upon request and must be confirmed by our guesthouse. Baby cribs are allowed in all room types except for the Economy Double Room. Reservations of extra beds and/or baby cots must be arranged before arrival and are only final when confirmed by our guesthouse.

 

In principle, all rooms come with double beds for double or single use. However twin-bedded rooms are also available with the addition of an extra bed, on request. Please note that reservations of twin-bedded rooms are only final when confirmed by our guesthouse.

 

 

NON-SMOKING ROOMS

 

Smoking inside any establishment is not allowed in Slovenia as per the Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we kindly request our guests to respect the fact that all of our rooms are non-smoking rooms and that we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, and candle burning.

 

We reserve the right to impose an exceptional flat-rate cleaning fee of 100,00 EUR if smoking occurs in any of our rooms.

 

 

HOUSEKEEPING/LINEN CHANGING

 

Our guesthouse aims to provide you with exceptional value while also being environmentally friendly. To achieve these goals, we offer housekeeping services every other day, which include dusting, vacuuming, emptying trash, cleaning the bathroom, and replenishing shampoo, soap and toilet paper supplies if necessary.

 

Bed linen is changed every fifth day if all personal items are removed from the bed. Housekeeping will be happy to change your bed linens sooner than every fifth day – please ask the Front Desk for service. We hope you will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please leave them on the floor of your room and we will replace them.

 

 

ACCESS TO ROOMS

 

Our housekeeping staff, front desk staff, and management have the right to enter a guest’s room for reasonable purposes such as emergencies, housekeeping, maintenance checks, verifying the room and its furnishings are intact, or to address or prevent a violation of our Guesthouse Policies.

 

 

PAYMENT METHODS AND POLICIES

 

ROOM RATES AND TOURIST TAX

 

The room rate includes accommodation and is exclusive of the tourist (city) tax, which is payable upon arrival. Additional amenities and services are available at an extra cost unless specified otherwise in our Special Offers terms.

 

All rates are quoted in Euro (EUR) currency. Rates may increase without notice. Rates as advertised on our website or any other website or promotional material are subject to change at any time and may increase or decrease at our guesthouse’s discretion.

 

The tourist tax is 3,13 EUR per person per night. Children aged 7-18 receive a 50% discount and pay 1,57 EUR per child per night. Children under 7 are exempt from the tourist tax.

 

 

PAYMENT METHOD: LEAVE YOUR CREDIT CARD DETAILS

 

Upon booking, no deposit will be charged. We will ask for your credit card details only as a guarantee, to perform a pre-authorisation anytime before the arrival date. You will pay the total cost of your reservation at our guesthouse. We accept the following payment methods on-site: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).

 

  • GUARANTEED RESERVATIONS

    Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and has sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the reservation amount is »held« as unavailable for a certain period. The amount is released automatically by the online payment processor after a maximum of 7 days. However, the actual release period can take anywhere longer. If the amount is not released within 10 business days, you will need to contact your home issuing bank. No reservations shall be fully confirmed without a pre-authorisation as a proper guarantee.

  • OUTSTANDING BILLS

    Please note that we reserve the right and the guest authorises us to charge for any outstanding bills, even after the guest has checked out of our guesthouse and left the premises. In such cases, we may contact the guest to arrange payment or attempt to charge the credit card specified during booking.

 

 

PAYMENT METHOD: PAY TOTAL PRICE NOW

 

Payment of the full reservation amount will be charged in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.

 

  • NON-REFUNDABLE RESERVATIONS

    The advance payment does not include the tourist tax, which you will pay separately upon arrival.

 

 

CREDIT VOUCHER

 

Please note that all advance payments are final. Should you decide to cancel your booking and/or other related services within the penalty-free period, no refund shall be given. Instead, our guesthouse will issue a Credit Voucher for you to use on future reservations. The Credit Voucher is valid for reservations made at any property managed by Burja Hotels. The Credit Voucher is valid for up to 12 months from the issuing date.

 

 

CANCELLATION POLICY

 

STANDARD POLICY

 

You can cancel or modify your reservation for free until 7 days before your arrival unless it’s stated otherwise in our Special Offers terms. However, if you cancel or modify your reservation in less than 7 days or fail to show up, the entire reservation amount will be charged. To cancel or modify your reservation, please send us an email.

 

 

PLAN AHEAD & SAVE POLICY

 

You can cancel or modify your reservation for free until 14 days before your arrival unless it’s stated otherwise in our Special Offers terms. However, if you cancel or modify your reservation in less than 14 days or fail to show up, the entire reservation amount will be charged. To cancel or modify your reservation, please send us an email.

 

 

NON-REFUNDABLE POLICY

 

This type of booking requires full payment at the time of reservation and is non-refundable unless stated otherwise in our Special Offers terms. Changes or modifications are not allowed free of charge.

 

 

FORCE MAJEURE POLICY

 

Our Guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules, or other causes of force majeure such as natural events, disasters, and epidemics. Guests are advised to secure cancellation insurance with one of the insurance agencies as we do not refund when charged by the cancellation policy. This applies to all situations, health included.

 

 

THE RIGHT TO CANCEL A RESERVATION

 

Our Guesthouse reserves the right to cancel a reservation if a pre-authorisation has failed or the stated amount has not been paid within the agreed period (i.e. upon arrival or at the time of booking if the room has been booked at a Non-Refundable Rate). Exceptionally we can cancel the reservation for real reasons (for example: due to urgency, unpredictable repairs that prevent the unit from being used normally and safely, technical errors that occurred during the reservation process, the need to close the guesthouse or fraud or inaccurate data provided by the guest) or in a case of inappropriate behaviour of a potential guest.

 

 

FINAL PROVISIONS

 

DAMAGE TO PROPERTY AND MANAGEMENT’S RIGHTS

 

Burja Hotels is not responsible for any direct or indirect loss or damage to the guests’ property or personal injury that in any way occurs during the stay at Galeria River (except for personal guests’ injuries that occur directly from the company’s gross negligence). The total liability of Burja Hotels for damages does not exceed the value of the reservation amount.

 

If our guesthouse service has a disturbance or damage, we will do our best to eliminate it as soon as possible, and the guest is obliged to contribute to the elimination of the disorder or to minimize the damage. If the guest, his or her guests, or any person for whom they are responsible causes damage to our guesthouse or its exterior, the guest is fully responsible for that damage, our Guesthouse, however, disclaims any liability for damages that the guest might suffer in such a case.

 

In case of a breach of our Guesthouse Policies, we reserve the right to forbid entry, remove the guest from the room and guesthouse, and claim compensation for damage caused.
Our Guesthouse also reserves the right and the guest authorizes it, to charge the debit or credit submitted at the time of booking and/or check-in for any damage or theft of objects. The guest also certifies that he or she will not dispute the payment for damages or theft of objects with his or her bank/debit or credit card company.

 

 

CHANGES OR MODIFICATIONS TO THE GUESTHOUSE POLICIES

 

We reserve the right to amend, modify, change, cancel, or alter in any way these Guesthouse Policies or the arrangements and content featured on our Website at any time without prior notice. Please check our Website for updates to the Guesthouse Policies. Any modification to these Guesthouse Policies that may occur before your departure is considered a part of your reservation agreement with us.

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Ljubljana, Slovenia

18°C / 64.4°F

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