These Guesthouse Policies are considered a part of our reservation agreement with you. By booking, you agree to abide by all of our Guesthouse Policies, terms and conditions, and procedures.
Please note that the Front Desk is usually open from 9:00 to 22:00 during the summer season (May – September) and from 9:00 to 20:00 during the winter season (October – April). Occasionally, we may close the Front Desk before 20:00 or make changes to the working hours.
When you arrive at our guesthouse, we kindly request that you provide valid government issued photo identification (Identity Card / Passport / Driver’s License) for each person who will be staying overnight. This includes minors as well.
Please note that we are unable to register you and give you the keys unless valid photo identification is provided for every individual staying overnight.
Check-in time is between 15:00 and 20:00. If you don’t check in by 20:00, when the Front Desk closes, your reservation will be considered a no-show and you will be charged accordingly.
Arrivals before 15:00 are always subject to availability and require prior confirmation. However, we will make every effort to accommodate your request. Please remember to contact us before your arrival date to ensure a seamless check-in process.
It is possible, in rare cases, to arrange a late check-in. However, this needs to be confirmed by the Front Desk before you arrive. To find out if it’s possible to pick up the keys after 20:00, please contact us beforehand.
Check-out time is until 11:00. However, if you require a later check-out, kindly inform us before your arrival or during your stay, and we will do our best to fulfill your request, although we cannot guarantee it. Late check-outs are subject to availability, and may be chargeable.
If a later check-out is not possible, you are welcome to leave your luggage at the Front Desk and collect it at a later time.
We will make every effort to honour special requests such as a specific floor or room number, adjacent rooms, roll-away beds, etc. upon your arrival. However, the availability of these items cannot be guaranteed in advance.
We offer complimentary luggage storage to guests who arrive before their room is ready or for those who have checked out but need to store their luggage until later in the day. To ensure that your luggage is stored safely, we kindly request that you arrange the storage with our staff during check-in or the day before your scheduled check-out. Please note that the Front Desk has limited hours, so it’s important to plan accordingly.
We are not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, will be collected and kept in a secure location for collection by the owner for up to sixty (60) days. Perishable items, underwear, and miscellaneous toiletries will be discarded.
RETURN: We would be happy to return your lost item(s) to you. To return your lost item(s), we will ship it to you once the postage fee has been paid. A separate receipt will be mailed to you. Galeria River not responsible for any item lost or misdirected during shipment.
Each room is equipped with a safe deposit box that can fit a laptop, and instructions are provided for guests to use it if needed. While the staff and management take responsible measures to ensure the safety and security of guests and their belongings, it is ultimately the guests’ responsibility to ensure their own safety, and to take care of their possessions.
Because Galeria River is located in Ljubljana’s historical centre, a car-free zone, we do not own a parking area. However, parking is possible on the streets and parking spaces nearby.
The nearest secured parking space is just 250 m away from Galeria River – NUK II. It is located on Emonska street by the Square Of The French Revolution, close to the National and University Library. Parking costs 1,20 EUR/hour (day tariff from 7h to 22h) and 1,80 EUR/night (night tariff from 22h to 7h).
Parking is also possible on the streets of Ljubljana. Grudnovo nabrežje is approximately 400m away from Galeria River, by the banks of the Ljubljanica river. It costs 0,50 EUR/hour/max 6 hours (day tariff from 7h to 19h) and, it is free on Saturdays and Sundays. If you will be parking on the streets, please do so only on white marked parking spots and not on the blue or yellow ones. Furthermore, please note that street parking does not allow full payment in advance, but has to be renewed every day.
We are delighted to welcome you and your furry friend to our pet-friendly accommodation. Please note that we charge an additional fee of 10,00 EUR per pet per night, which covers the extra cleaning and effort required to prepare the room for the next guest. This is especially important as some guests may suffer from allergies. If you intend to bring a pet other than a dog or a cat, kindly send us an inquiry.
Please take note of the following guidelines regarding pets in our guestrooms:
Our rooms are situated in a building that houses other privately owned units. As such, we kindly request that you observe quiet hours between 22:00 and 8:00.
To maintain a peaceful environment, please keep the volume of your television, voices, or other devices at a respectful low level at all times. Please open and close doors quietly. To ensure the safety and comfort of our guest and neighbours, we do not allow gatherings in the hallway, running on the staircase, parties, loud disturbances, or any other noise that may cause a nuisance. If there is a disturbance, we will give one polite warning to reduce the noise.
If our request is not followed, we may have to ask you to vacate the premises without a refund.
For the safety of all guests, please note that the general occupancy of each of our rooms is 1-2 persons per room. A maximum of 4 guests is permitted to stay in a Double Room with the addition of extra beds. A maximum of 2 guests is permitted to stay in all other room categories. We reserve the right to vacate from our premises non-registered guest(s) and/or any additional guest(s) exceeding the maximum occupancy allowed for that room type.
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 11 years old pay an additional 25,00 EUR per child per night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 45,00 EUR per night when using the existing bedding or an extra bed.
Occupancy rates might deviate from our standard basic prices during certain times of the year or during particular events. During such times all children from 3 to 11 years old might pay up to an additional 30,00 EUR/child/night when using the existing bedding or an extra bed. An adult person in a room might pay up to 50,00 EUR/night when using the existing bedding or an extra bed.
These costs are not calculated in the room rate and will be charged extra.
The maximum capacity of extra beds in a Double Room is 2. The maximum capacity of baby cribs in a room is 1. Any extra bed or baby crib is upon request and must be confirmed by our guesthouse. Baby cribs are allowed in all room types except for the Economy Double Room. Reservations of extra beds and/or baby cots must be arranged before arrival and are only final when confirmed by our guesthouse.
In principle, all rooms come with double beds for double or single use. However twin-bedded rooms are also available with the addition of an extra bed, on request. Please note that reservations of twin-bedded rooms are only final when confirmed by our guesthouse.
Smoking inside any establishment is not allowed in Slovenia as per the Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we kindly request our guests to respect the fact that all of our rooms are non-smoking rooms and that we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cooking, cigars, and candle burning.
We reserve the right to impose an exceptional flat-rate cleaning fee of 100,00 EUR if smoking occurs in any of our rooms.
Our guesthouse aims to provide you with exceptional value while also being environmentally friendly. To achieve these goals, we offer housekeeping services every other day, which includes dusting, vacuuming, emptying trash, cleaning the bathroom, and replenishing shampoo, soap and toilet paper supplies if necessary.
Bed linen is changed every fifth day if all personal items are removed from the bed. Housekeeping will be happy to change your bed linens sooner than every fifth day – please ask the Front Desk for service. We hope you will assist us in decreasing our environmental impact and water use by reusing towels as much as possible, however, if new towels are needed, please leave them on the floor of your room and we will replace them.
Our housekeeping staff, front desk staff, and management have the right to enter a guest’s room for reasonable purposes such as emergency situations, housekeeping, maintenance checks, verifying the room and its furnishings are intact, or to address or prevent a violation of our Guesthouse Policies.
The room rate includes accommodation and is exclusive of the tourist (city) tax, which is payable upon arrival. Additional amenities and services are available at an extra cost unless specified otherwise in our Special Offers terms.
All rates are quoted in Euro (EUR) currency. Rates may increase without notice. Rates as advertised on our website or any other website or promotional material are subject to change at any time and may increase or decrease at our guesthouse’s discretion.
The tourist tax is 3,13 EUR per person per night. Children aged 7-18 receive a 50% discount and pay 1,57 EUR per child per night. Children under 7 are exempt from the tourist tax.
Upon booking, no deposit will be charged. We will ask for your credit card details only as a guarantee, to perform a pre-authorisation anytime before the arrival date. You will pay the total cost of your reservation at our guesthouse, upon arrival. We accept the following payment methods on-site: cash, credit cards (Visa or MasterCard), and debit cards (Maestro, BA, Karanta).
Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. Please note that the pre-authorisation amount is not held by our property or by our authorising bank but it’s held on your card by your issuing bank. The amount is released automatically by the online payment processor after a maximum of 7 days. However, the actual release period can take anywhere longer. If the amount is not released within 10 days, you will need to contact your home issuing bank. No reservations shall be fully confirmed without a pre-authorisation as a proper guarantee. If you do not possess a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival.
Payment of the full amount of the reservation will be completed in advance, at the time of booking. Upon arrival, you will be given an invoice for your stay.
The advance payment does not include the tourist tax, which you will pay separately upon arrival.
Please note that all advance payments are final. Should you decide to cancel your booking and/or other related services within the penalty-free period, no refund shall be issued. Instead, our guesthouse will issue a Credit Voucher for you to use on future reservations. The Credit Voucher is valid for reservations made at any property managed by Burja Hotels. The Credit Voucher is valid up to 12 months from the date of issue.
You can cancel or modify your reservation for free up to 7 days before your arrival, unless stated otherwise in our Special Offers terms. However, if you cancel or modify your reservation after the 7 days or fail to show up, the entire amount of the reservation will be charged. To cancel or modify your reservation, please send us an email in writing.
You can cancel or modify your reservation for free up to 14 days before your arrival, unless stated otherwise in our Special Offers terms. However, if you cancel or modify your reservation after the 14 days or fail to show up, the entire amount of the reservation will be charged. To cancel or modify your reservation, please send us an email in writing.
This type of booking requires full payment at the time of reservation and is non-refundable, unless stated otherwise in our Special Offers terms. Changes or modifications are not allowed free of charge.
Our Guesthouse declines all liability for late cancellations due to a higher order, unpredictable failures to comply with the rules, or other causes of force majeure such as natural events, disasters, and epidemics. Guests are advised to secure cancellation insurance with one of the insurance agencies as we do not refund when charged by the cancellation policy. This applies to all situations, also health.
Our Guesthouse reserves the right to cancel a reservation if a pre-authorisation has failed or the stated amount has not been paid within the agreed period (i.e. upon arrival or at the time of booking, if the room has been booked at a Non-Refundable Rate). Exceptionally we can cancel the reservation for real reasons (for example: due to urgency, unpredictable repairs that prevent the unit from being used normally and safely, technical errors that occurred during the reservation process, the need to close the guesthouse or fraud or inaccurate data provided by the guest) or in a case of inappropriate behaviour of a potential guest.
Burja Hotels is not responsible for any direct or indirect loss or damage to the guests’ property or personal injury that in any way occurs during the stay at Galeria River (except for personal guests injuries that occur directly from the company’s gross negligence). The total liability of Burja Hotels for damages does not exceed the value of the reservation amount.
If our guesthouse service has a disturbance or damage, we will do our best to eliminate it as soon as possible, and the guest is obliged to contribute to the elimination of the disorder or to minimize the damage. If the guest, his or her guests, or any person for whom they are responsible causes damage to our guesthouse or its exterior, the guest is fully responsible for that damage, our Guesthouse, however, disclaims any liability for damages that the guest might suffer in such a case.
In case of breach of our Guesthouse Policies, we reserve the right to forbid entry, remove the guest from the room and guesthouse, and claim compensation for damage caused.
Our Guesthouse also reserves the right and the guest authorizes it, to charge the debit or credit submitted at the time of booking and/or check-in for any damage or theft of objects. The guest also certifies that he or she will not dispute the payment for damages or theft of objects with his or her bank/debit or credit card company.
We reserve the right to amend, modify, change, cancel, or alter in any way these Guesthouse Policies or the arrangements and content featured on our Website at any time without prior notice. Please check our Website for updates to the Guesthouse Policies. Any modification to these Guesthouse Policies that may occur before your departure is considered a part of your reservation agreement with us.
